Refund policy

Return & Refund Policy | Treeice.com

Effective Date: June 19, 2026
Website: https://treeice.com

Overview

At Treeice.com, we aim to ensure a smooth and transparent shopping experience. This Return & Refund Policy explains how returns, replacements, cancellations, and refunds are handled for purchases made on our website.

By placing an order on Treeice.com, you agree to the terms outlined in this policy.

1. Return Policy

We accept returns under eligible conditions within 7 days of delivery, depending on the product category and offer terms mentioned at the time of purchase.

To qualify for a return:

  • The product must be unused, unworn, unwashed, and in original condition
  • All original tags, labels, packaging, and accessories must be intact
  • A valid order ID or proof of purchase must be provided

Returns will NOT be accepted if:

  • The product shows signs of use, damage, or alteration
  • Original packaging or tags are missing
  • The return request is made after the eligible return window
  • The product falls under a non-returnable category (if applicable)

2. Damaged, Defective, or Incorrect Items

We take quality seriously. If you receive:

  • A damaged product
  • A defective product
  • A wrong item

You must contact us within 48 hours of delivery.

To process your request:

  • Provide clear photos or videos of the issue
  • Include your order details

After verification, we will offer either:

  • A replacement, or
  • A full refund

3. Refund Policy

Once your returned product is received and inspected, we will notify you of the approval or rejection of your refund.

Approved refunds will be processed as follows:

  • Refunds are initiated within 5–10 business days
  • Refunds are credited to the original payment method only
  • Processing time may vary depending on your bank or payment provider

Important Notes:

  • Shipping charges are non-refundable, except in cases of our error
  • COD (Cash on Delivery) refunds, if applicable, will be processed via bank transfer or UPI after verification

4. Order Cancellation Policy

Orders can be cancelled only within 2–6 hours of placement, provided they have not been processed or shipped.

Once an order is packed or shipped, it cannot be cancelled. However, you may initiate a return after delivery if eligible.

5. Return Shipping

  • Customers are responsible for return shipping costs unless the return is due to our error (wrong or defective item)
  • We recommend using a trackable courier service
  • Treeice.com is not responsible for lost or undelivered return shipments

6. Non-Returnable Products

Certain items may be marked as non-returnable, including:

  • Clearance or final sale items
  • Personalized or custom-made products (if applicable)
  • Hygiene-sensitive items (if applicable)

Such restrictions will be clearly mentioned on the product page.

7. Refund Delays

If you have not received your refund:

  • Check with your bank or payment provider
  • Refunds may take additional processing time depending on financial institutions

If more than 10–15 business days have passed after approval, please contact us.

8. Contact Information

For return, refund, or cancellation support:

Website: https://treeice.com
Email: treeice786@gmail.com
Response Time: 24–48 business hours

9. Policy Updates

Treeice.com reserves the right to update or modify this Return & Refund Policy at any time without prior notice. Changes will be effective immediately upon posting on this page.